DAY TWO | FRIDAY, MAY 19TH
8:30 REGISTRATION AND MORNING COFFEE
9:00 CHAIRPERSON’S OPENING REMARKS
9:15 INCREASING PATIENT SATISFACTION, ENGAGEMENT & RETENTION
Engaging with patients throughout the continuum of oncology care is a core area of concern for service line managers, as hospitals and health systems look to retain patients and garner accolades from satisfied patients, creating a greater level of connection with the community served. From creating connections with patients through support groups and patient navigators to allowing interaction through online mediums, hospitals are embracing unique avenues for engaging and increasing satisfaction with patients served. Ultimately, these efforts are linked to better health outcomes, with engaged patients following through with treatments and care plans, reducing the need for additional readmissions and treatments.
- Involve and engage patients throughout the continuum of care
- Empowering staff to provide patient- centered care
- Transitioning to patient-centered practices and processes
Andrew E. Chapman DO, FACP, Clinical Professor of Medical Oncology, Clinical Professor
JEFFERSON SCHOOL OF NURSING
Vice Chair for Clinical Operations, Department of Medical Oncology, Director,
Division of Regional Cancer Care, Co-Director, Jefferson Senior Adult Oncology Center
SIDNEY KIMMEL CANCER CENTER, THOMAS JEFFERSON UNIVERSITY
10:00 LEVERAGING SERVICE LINE ANALYTICS TO DRIVE DECISION MAKING AND IMPROVE QUALITY OF CARE
In order to ensure the best possible decisions are being made within strategic planning for oncology service lines, linking revenue cycle management to practice outcomes, administrative oncology professionals must embrace the power of data analytics. Current data systems and practices do not provide the depth of information, detail and statistical modeling practices that cancer care and service line leaders must utilize to analyze and measure the value of various courses of therapy. As organizations continue the transition to value-based reimbursement models, it is critical that oncology service lines adopt advanced analytics to identify and drive service line value.
- Integration of data analytics in oncology service
- Impact on clinical & economic decision making
- Linking performance data to improved quality
J. Scott Broome, FACHE SLD, CEO, Roper St. Francis Cancer Care
ROPER ST. FRANCIS BERKELEY HOSPITAL
10:45 COFFEE & NETWORKING BREAK
11:15 CASE STUDY: DELIVERING ONCOLOGY SERVICE LINE EXCELLENCE IN THE COMMUNITY SETTING
AtlantiCare Cancer Care Institute is a Fox Chase Cancer Center Partner offering the full spectrum of cancer care—from evaluation and diagnosis to treatment, clinical trials, psychosocial support, wellness services and survivorship. The transition to new payment models calls for community cancer centers to rethink and redesign service line care delivery to succeed in a new health care environment that rewards value over volume. Effective oncology service line management requires not only improving outcomes, but strengthening revenues for sustainable service line optimization, improvement and growth. AtlantiCare Cancer Care Institute tailors treatment plans to fit each patient’s unique needs, while treating all individuals with the dignity and respect they deserve, in a building design complemented by the healing arts. AtlantiCare Cancer Care Institute is accredited by both the American College of Surgeons Commission on Cancer for our overall program and by the American College of Radiology for Radiation Therapy.
- New care models that focus on value
- Positioning your service lines to prioritize high-value care
- Defining and measuring value in cancer care in the community setting
- Transforming community cancer care to a high-quality, value-based enterprise
Maria Hendricks, MSN, RN, CCRP, Assistant Vice President, Oncology Service Line
ATLANTICARE CANCER CARE INSTITUTE
12:00 LUNCHEON FOR ALL CONFERENCE GUESTS
1:30 STRATEGIES TO GROW MARKETS THROUGH THE EXPANSION OF SERVICES: INNOVATION IN ONCOLOGY SERVICE LINES
Oncology service line growth depends on innovation and implementing new, novel approaches to cancer care, diagnostic treatment options and cost effectiveness. Oncology service line leaders must cultivate a culture that appreciates and fosters the value of innovation to create the best outcomes at optimized costs. Innovation in an oncology service line is the driving force to balancing cost containment and health care quality and is a critical component of discovering efficiencies and areas for competitive oncology service line advancement.
- Preparing for a future of value-based care & payment
- Metrics for measuring return on investments made
- Securing funding and revenue to support innovation
Neil Ravitz, Associate Executive Director, PENN PRESBYTERIAN MEDICAL CENTER
2:15 CLOSING BREAKOUT DISCUSSIONS
BREAK-OUT SESSION: SHARING PERSPECTIVES & STRATEGIES FOR ONCOLOGY SERVICE LINE EXCELLENCE
This open time for discussion will enable the audience to directly engage in the learning experience and become active participants by diving into further topics relevant to Oncology Service Line Management & Optimization. The small group discussion format will also allow participants to exchange perspectives, challenges and solutions among peers from the industry, ensuring the most acute learning experience and providing closing take away’s from the conference program.
3:00 CLOSING REMARKS & PROGRAM CONCLUSION