7th Annual Customer Centric Medical Information Conference

July, 2020 | Boston, MA
Request Invite


“This was a very informative meeting – looking forward to next year.”

Senior Manager, US Medical Information Contact Center
EMD Serono

“I always have at least one great takeaway.”

Medical Information Manager

“I very much enjoyed working with you on this meeting and I found it very interesting especially as there was a very high level of interaction from the audience.”

Senior Medical Affairs Director

About the Conference:

Medical information teams are tasked with the imperative role of compiling and disseminating medical relevant information to healthcare community and stakeholders for all products either currently on that market or about to be launched. Information such as clinical trial outcome data, dosage information through to potential risks must be framed is easily distributable formats while being easily understandable to all intended audiences; therefore, medical information teams are continually exploring the best format and delivery methods for these communications. From the utilization of outreach and outcome analytics to the engagement of automation tools to improve operations, cutting-edge presentations and networking opportunities will offer attendees a valuable experience with actionable takeaways for immediate implementation.

Topics to Be Addressed:

  • Utilization of automation tools for increased end-user engagement
  • Creation of impactful and concise standard response letters
  • Transitioning analytical data metrics into actionable insights
  • Collaboration with call centers to triage requests appropriately
  • Website optimization strategies for enhanced end-user experience

Program Highlights:

  • Interactive formats for engaging in meaningful collaboration
  • Highlighting information gathering and delivery methods
  • Mixed perspectives from industry, legal and academic leaders


75 Attendees

All attendees come directly from life science companies

Distinguished Presenters

Speaker recruitment in progress


Networking time is built into the agenda to allow industry peers to connect and exchange ideas

Open Dialogue and Group Share

Each presentation is followed by 10-15 minutes of open dialogue for questions and exchange of best practices

Share This