2ND ANNUAL EXECUTIVE LEADERSHIP SUPPORT FORUM: BOSTON

MAY 3-4, 2017 – BOSTON, MA
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DAY TWO | THURSDAY, MAY 4, 2017

7:45 REGISTRATION & WELCOME COFFEE

8:00 CHAIRPERSON’S OPENING REMARKS
Bonnie Low-Kramen, Founder, ULTIMATE ASSISTANT, LLC

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
If your executive was promoted, do you think you would get promoted as a team?

 

8:15 WHY WOMEN NEED TO HELP OTHER WOMEN SUCCEED
“There is a special place in hell for women who don’t help other women.” Madeleine Albright, former US Ambassador to the UN
This famed 2006 quote rings all too true for many women, especially assistants. The one half billion Executive Assistants of the world are 95-98% female and this fact most definitely impacts how we work together. However, the idea of women helping other women succeed in 2016 bumps up against the way we are socialized as young girls. Old habits of being competitive and adversarial with one another die very hard, but die they must because our world has changed. There are now more women than men in the global workplace and more women than men earning college degrees. Bonnie Low-Kramen advocates a new and better way for women to help one another succeed not only because it is the right thing to do but because it is smart business, not to mention a whole lot more fun.

Bonnie Low-Kramen
Founder
ULTIMATE ASSISTANT, LLC

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
Have you personally experienced workplace bullying during your Executive Assistant career?

 

9:15 ADVISORY PANEL: ARMOR WITH TOOLS TO RESOLVE CONFLICT IN THE WORKPLACE
Within the elevated position of executive assistant, actions or processes may fall under scrutiny due to a lack of understanding of the partnership established with the executive. During situations where spectators unjustly assess the EA’s ability to perform job functions, one must always maintain professionalism, diplomacy and patience. Traversing political relationships not only within the EA hierarchy but also across the company is a challenging art to master considering the unpredictability of human behavior.

  • Handling bullying in the workplace
  • Shared stories of success and failure
  • Disclosing conflict to the executive
  • Pacifying a hostile work environment

Kerry Horlbogen
Executive Assistant to SVP North America Sales
CA TECHNOLOGIES

Gabriella Graceffa-Bunker
Executive Assistant to President, North Atlantic Region
WHOLE FOODS MARKET

Mary Jo Sullivan
Executive Assistant to VP & CTO
MITRE

 

10:00 COFFEE & NETWORKING BREAK

 

10:30 INTERACTIVE WORKSHOP: EFFECTIVE COMMUNICATION STRATEGIES FOR DIVERSE PERSONALITY TYPES
The success of the strategic business partnership between an executive and the assistant relies heavily upon open communication and respect. A healthy partnership is one that often takes time and commitment to develop. Having the mental acuity as well as the confidence to ask the right questions, voice concerns and offer solutions in an appropriate manner will enable the assistant to effectively partner with the executive. Through an in-depth, interactive workshop, attendees will study different personality types and approaches to effectively communicate with varying management styles.

  • Personality Assessment: EA and Executive
  • Communication approaches for different personalities
  • Setting expectations and establishing boundaries
  • Confidence to utilize negotiation strategies

Bonnie Reiner
Chief Learning Officer
BHR TRAINING, INC.

 

12:00 LUNCH & LEARN SEMINAR: BOOKS TO MOTIVATE & CAPTIVATE
With so many books and resources available, having an opportunity to share a favorite print book or online resource with peers, and collaborate on lessons learned or motivations gained from the text is a valuable opportunity. During this lunch and learn, participants are asked to bring to the meeting a favorite book, and to be prepared to discuss the merits and educational impact of the piece. Q1 will make note of all of the books collected, and will share the full list of reads suggested post-event.

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
How many years of experience do you have as an Executive Assistant?
What is your current annual salary?

 

1:00 CLOSING THE WAGE GAP: SUCCESSFULLY NEGOTIATING TERMS OF EMPLOYMENT
Despite the fact that executive assistants negotiate daily, be it personally or professionally, very few undergo formal negotiation skills training that could be applied to terms of employment. Considering the imperative need of the EA role, developing the skills to effectively, calmly and confidently negotiate employment terms is a must for all EA’s pursuing career advancement. Through anonymous live polling, attendees will gain real-time data on the salary and benefits of their EA peers followed by short stories of those who have successfully negotiated terms of employment.

Bonnie Low-Kramen, Founder, ULTIMATE ASSISTANT, LLC

 

2:00 EXPERIENCE-LEVEL EXCHANGE GROUP: CONTINUING PROFESSIONAL DEVELOPMENT AS AN EXECUTIVE ASSISTANT
Conference attendees will break into groups based on their experience level as an executive assistant to discuss the evolution of the EA role as well as some of the challenges faced at the current stage of their career. Best practices around training, professional development, salary negotiations and career next steps will be shared. The breakout session will be facilitated for seamless flow of conversation and information.

BREAKOUT GROUPS BY EXPERIENCE AS AN EXECUTIVE ASSISTANT:

  • 9 years or less: Mary Jo Fitton Sullivan, Executive Assistant to VP & CTO, MITRE
  • 10-19 years: Anne Lamontagne, Executive Assistant to SVP & Global Partner, Healthcare Transformation Services, PHILIPS HEALTHCARE
  • 20+ years: Pamela Chaves, Executive Assistant to CFO, STAG INDUSTRIAL, INC.

 

2:45 COFFEE & NETWORKING BREAK

 

3:00 EMBRACING DIVERSITY: THE KEY TO A THRIVING WORKPLACE
When individuals feel that they are unable to be themselves in the workplace, they will not fully engage as part of the team, which can potentially result in low morale, decreased productivity and reduced retention. Research indicates that diversity and inclusion remains a top priority for 2017. According to Forbes.com, McKinsey’s research shows ethnically-diverse companies are 35% more likely to outperform their peers, and Catalyst research shows that companies with more women on the board statistically outperform their peers over a long period of time. Being aware, sensitive and respectful of cultural, racial and gender differences in the workplace is a promise all professionals should commit to.

Emma Keough
Executive Assistant to CEO
VISIONS, INC.

 

4:00 MAKING THE BEST IMPRESSION: BUSINESS ETIQUETTE FOR THE MODERN EXECUTIVE ASSISTANT
With executive assistants assuming the role of a strategic business partner, the need to possess superior business etiquette has become vital. EA’s act as an extension of their executive by nurturing relationships on his or her behalf, making positive introductions and impressions a key skill set for the modern EA. Taking the responsibility of meeting preparation one step further will elevate the reputation of the executive, the assistant and the company in the eyes of business colleagues.

  • Acknowledging cultural differences
  • Handshake and introduction etiquette
  • Balance personal and professional image

Rosanne J. Thomas
President
PROTOCOL ADVISORS, INC.

 

5:00 CLOSING REMARKS & CONFERENCE CONCLUSION