EXECUTIVE LEADERSHIP SUPPORT FORUM: PHOENIX

SEPTEMBER 13-14 | PHOENIX, AZ
REGISTER NOW

DAY TWO | THURSDAY, SEPTEMBER 14

8:30 REGISTRATION & COFFEE

8:50 OPENING REMARKS
Emily Burley
Director
EXECUTIVE LEADERSHIP SUPPORT FORUM

LIVE POLL: ANONYMOUS TEXT RESPONSE
Do you think that your executive views you as a strategic business partner?

9:00 PULLING BACK THE CURTAIN ON THE EXECUTIVE AND EXECUTIVE ASSISTANT RELATIONSHIP
When an executive and the assistant establish a strong strategic and supportive business partnership, possibilities for both careers are endless as the success can often be felt throughout an organization. Having the executive’s respect and trust is empowering for the assistant and will positively affect every aspect of his or her work. Conversely, knowing that the assistant is autonomous, capable of safeguarding time and handling other priorities, will allow the executive to focus on significant matters. Establishing this partnership and continuing the relationship requires on-going collaboration and communication. Through discussion and professional moderation, one executive and assistant team will share insight into their professional partnership.

MODERATOR:
Nikki Patterson, CAP, Executive Assistant to CEO & Executive VP, ISAGENIX

PANELISTS:
Rodney K. Johnson, Head of Farmers Service and Direct Sales Operations, FARMERS INSURANCE

Kaylene St. Clair, Senior Executive Assistant, FARMERS INSURANCE

 

9:45 COFFEE & NETWORKING BREAK

 

10:00 TECHNOLOGY WORKSHOP: BECOMING THE TECH-SAVVY EXECUTIVE ASSISTANT
Technology is continuously changing the way business is conducted, and for executive assistants, it is imperative to stay abreast on the latest tools in order to work as efficiently and effectively as possible. As an increasing number of companies are calling for more “tech-savvy” assistants, EAs recognize the need for heightened technology-based training. In this technology workshop, attendees will practice underutilized functionalities within the Microsoft Office Suite and become familiar with apps that can streamline productivity, video conferences, travel management and more.

MODERATOR:
Nikki Patterson, CAP, Executive Assistant to CEO & Executive VP, ISAGENIX

PANELISTS:
Rodney K. Johnson, Head of Farmers Service and Direct Sales Operations, FARMERS INSURANCE

Kaylene St. Clair, Senior Executive Assistant, FARMERS INSURANCE

 

12:00 GROUP PHOTO

12:15 LUNCHEON FOR ALL ATTENDEES & SPEAKERS

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
Have you personally experienced workplace bullying during your executive assistant career?

 

1:15 CONFLICT MANAGEMENT SKILLS FOR EXECUTIVE ASSISTANTS
The one half billion executive assistants of the world are 95-98% female and this fact most definitely impacts how women and executives assistants work together. Workplace conflicts can emerge in a variety of forms, conflicts with a boss, with peers or among a manager’s direct reports or teammates. This engaging session will provide EAs with a no-nonsense approach to managing conflicts with varying personalities using tangible and tactful methods.

Erika Gilchrist, Founder & CEO, ERIKA GILCHRIST ENTERPRISES

 

2:15 COFFEE & NETWORKING BREAK

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
Do you have autonomy in making some decisions on behalf of your executive?

 

2:30 SCENARIO-BASED WORKSHOP: BECOMING A WELL-RESPECTED PARTNER OF THE LEADERSHIP TEAM
Executive assistants are, among many things, trusted advisors to the executives they support as their responsibilities take on an evolving and critical role in business. Communicating with multiple departments and various executives both internally and externally is an everyday expectation for EAs, yet provides an additional set of challenges as some peers have antiquated perceptions of the role. In a team-based workshop setting, attendees will address real scenarios in which EAs have to exert leadership to get the job done and gain the respect of their colleagues.

  • Inserting yourself into the business
  • Strategies to become indispensable
  • Managing departmental relationships
  • Embracing corporate change and reorganization

Cheryl Farbod, Executive Assistant to CEO/President, CFO & COO
VANTAGE MOBILITY INTERNATIONAL

Lee Tucker, Executive Assistant, APL LOGISTICS

Trudy Miller, Sr. Executive Assistant to EVP/CFO & Physician-in-Chief
PHOENIX CHILDREN’S HOSPITAL

 

LIVE POLL: ANONYMOUS TEXT RESPONSE
If your executive was promoted, do you think you would get promoted as a team?

 

3:30 INCREASE YOUR INFLUENCE AS AN EXECUTIVE ASSISTANT AND TAP YOUR TALENT
We live in a fast paced global marketplace where the goal to accelerate your career is everywhere! We have more choices than ever before and more demands on our time. All of this can affect our ability to think, plan and execute career goals or to create positive changes as executive assistants and beyond. How can we successfully channel our energy and focus, while making use of the resources around us? In this session, learn how to design an environment where opportunity and innovation thrive.

  • Perspective: Microscopic vs. Telescopic
  • Ideas: Flipping the Switch
  • Failure: Opportunities that build success
  • Igniting your passion and refueling your determination

Nancy K. Bashiri, Manager, Office Administrative Support, MAYO CLINIC

 

4:15 CLOSING REMARKS & FORUM CONCLUSION